1. Seven-Day Return Window

You may request a return within 7 calendar days of receiving your order. Contact us within this period with your Order ID and the reason for your request.

2. Return Eligibility

For returns because you changed your mind or selected an unsuitable product, the item should:

• Be unused, unworn, unwashed and in its original condition.
• Include the original tags, accessories and packaging supplied.
• Be identifiable against your order confirmation or purchase record.

Any product-specific return restriction must be clearly disclosed on the product page before purchase. A restriction on change-of-mind returns does not remove remedies available for damaged, defective, incorrect or misdescribed goods.

3. Damaged, Defective or Incorrect Items

If an item arrives damaged, is defective or differs from what you ordered, contact us promptly with your Order ID and a description of the problem. Clear photographs of the product and packaging can help us investigate.

Where a video is available, you may share it, but an unboxing video is not a mandatory condition for considering your complaint. Opening a package or reasonably examining an item does not by itself disqualify a genuine product-issue request.

After review, we will arrange an appropriate remedy, such as a replacement or refund, depending on the issue, availability and applicable requirements.

4. How to Request a Return

1. Contact us within the return window using the support details below.
2. Provide your Order ID, product name, delivery date and reason for the return.
3. Include supporting photographs where relevant.
4. Wait for return instructions and confirmation of the return address or pickup arrangement.
5. Pack the product securely and retain the return acknowledgement or shipment reference.

Please do not send a parcel to an unconfirmed address. We will explain the return arrangement and any applicable cost before you proceed.

5. Return Shipping Costs

For a confirmed damaged, defective, incorrect or misdescribed item, we will arrange or cover the reasonable return shipping cost.

For an approved change-of-mind return, any customer-paid return shipping cost will be explained before the return is arranged. Do not purchase return shipping until you have received our instructions.

6. Return Review

Returned goods may be checked to confirm the reported issue and relevant eligibility conditions. We will inform you of the outcome and explain the reason if a requested return or refund is declined.

Condition requirements for change-of-mind returns will not be used to reject a valid complaint simply because a defect became apparent after reasonable examination.

7. Refund Amount and Payment Method

For an approved full-order refund, the refund is based on the amount actually paid for the order, after any discount applied. For a partial return, the refund is based on the actual amount paid for the returned item, including its allocated discount and applicable tax.

Any treatment of original shipping charges or agreed return shipping costs will be explained when your refund is approved.

Refunds will normally be issued through the original payment method. Where that is not possible, we will agree on an appropriate alternative and request only the information needed to complete the refund.

We will notify you when a refund is approved and initiated. The time for it to appear in your account depends on the payment provider or bank. Contact us if an approved refund has not arrived within the timeframe communicated to you.

8. Checkout Payments and Discount Coupons

Orders must be paid in full through our website checkout using an available online payment method. Cash on Delivery (COD) and partial-payment options are not available.

Valid discount coupons may be applied at checkout, subject to their eligibility and offer terms. Please confirm that your discount appears in the order summary before paying.

Refunds are calculated using the amount actually paid after discounts. A coupon’s discount value is not refunded as cash. Whether a used coupon can be used again depends on its original terms.

9. Exchanges and Replacements

If you would like another size, colour or replacement, contact us within the return window. Availability must be confirmed. We will explain any price difference and shipping arrangement before you agree to the exchange.

10. Order Cancellation

Contact us as soon as possible if you want to cancel an order. Cancellation depends on its processing and dispatch status. If the order has already shipped, we will explain the available return options.

For a confirmed cancellation before dispatch, the amount paid will be refunded. Any proposed charge or adjustment must be explained and comply with applicable requirements.

11. Your Consumer Rights

This policy does not limit rights or remedies available under applicable consumer law. Please contact us if a product problem arises outside the standard return window so that we can review it appropriately.

12. Contact Us

For returns, replacements or refund enquiries, contact SubhamNest — A unit of SUBHAM SALES CORPORATION. Include your Order ID and mark your message “Return / Refund Request”.

📍 Address: Behind Municipality High School, Bidanasi, Cuttack, Odisha – 753014, India
💬 WhatsApp: +91 7653983650
📞 Contact: +91 7735885088
✉️ Email: subhamsalescorporation2019@gmail.com
🌐 Website: SubhamNest.online
🧾 GSTIN: 21ALJPB2779B1ZM