Privacy policy

Privacy Policy

Last updated: 7 October 2026

SubhamNest, a unit of SUBHAM SALES CORPORATION, operates https://subhamnest.online. Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, share and protect personal information when you browse our website, purchase products, create an account, subscribe to communications or contact us.

Business name: SubhamNest — A unit of SUBHAM SALES CORPORATION
GSTIN: 21ALJPB2779B1ZM

1. Information We Collect

Depending on how you interact with our store, we may collect:

Contact information: Your name, email address, telephone number, billing address and delivery address.
Order information: Products purchased, order history, delivery details, returns, refunds and customer preferences.
Payment information: Payment status, transaction references and information processed by our payment providers.
Account information: Account identifiers, preferences and settings, where customer accounts are available.
Customer communications: Messages, enquiries, feedback and information you provide when requesting support.
Technical information: IP address, browser type, device information and cookie identifiers.
Website activity: Pages viewed, products browsed, cart activity and interactions with our website.

Payment details are processed through Shopify and the payment providers used at checkout. Please do not send card numbers, CVV codes, passwords or payment OTPs by email or WhatsApp.

2. How We Collect Information

We collect information:

Directly from you when you place orders, submit forms, create an account or contact us.
Automatically through cookies and similar technologies when you use our website.
From Shopify, payment providers, delivery partners and other service providers involved in operating our store.

3. How We Use Information

We use personal information to:

Process payments and fulfil orders.
Arrange delivery and provide order updates.
Manage returns, exchanges and refunds.
Respond to questions and provide customer support.
Maintain customer accounts, where available.
Improve website usability and our product offering.
Detect fraud and protect our store and customers.
Maintain accounting and business records.
Comply with applicable legal obligations.
Send promotional communications where you have opted in or where otherwise permitted by applicable law.

Information required to process an order may be necessary for us to complete your purchase.

4. Marketing Communications

Where you subscribe or provide the required permission, we may send product updates, offers and home-care tips by email or other selected channels.

You can unsubscribe from promotional emails using the unsubscribe link in the message. To stop promotional WhatsApp messages, contact us and request removal from our marketing list.

Unsubscribing from marketing does not prevent essential communications about your orders, payments, delivery or support requests.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, account access and remembering preferences.

Depending on the services enabled on our store, these technologies may also support analytics and advertising.

Where required by law, we will request consent before using non-essential cookies. You can manage available preferences through our cookie controls or your browser settings.

Blocking some cookies may affect website functionality. Disabling browser cookies may not disable every form of tracking.

6. How We Share Information

We may share relevant personal information with:

Shopify: To host and operate our ecommerce store.
Payment providers: To process payments, refunds and fraud checks.
Delivery and fulfilment partners: To pack, dispatch and deliver orders.
Technology and support providers: To provide website functionality, customer support and related business services.
Analytics and advertising providers: Where these services are enabled and permitted, subject to applicable consent requirements.
Professional advisers and authorities: Where necessary for accounting, legal obligations, valid legal requests or protecting our rights.

If our business is reorganised, transferred or sold, relevant information may be shared as part of that transaction, subject to applicable protections.

7. Our Relationship With Shopify

Shopify processes personal information to provide the technology and services supporting our store.

Some Shopify features, if enabled, may involve Shopify processing information for its own purposes, including improving services and supporting personalised experiences or advertising. Shopify’s responsibilities and your choices concerning that processing are described in its privacy notices.

For further information, visit:

Requests concerning information we control should be directed to SubhamNest using the contact details below.

8. WhatsApp and Third-Party Websites

If you contact us through WhatsApp or interact with our social media pages, those platforms also process information under their own privacy policies.

Our website may contain links to external websites. Please review their policies before providing personal information. This Privacy Policy covers SubhamNest’s practices and does not govern independently operated third-party services.

9. Information Security

We take reasonable steps to protect personal information against unauthorised access, misuse, loss and disclosure.

No website, storage system or transmission method is completely secure. Keep your account credentials confidential and avoid sharing sensitive payment information through customer support channels.

10. Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining required records, preventing fraud and resolving disputes.

Retention periods vary according to the information and applicable legal requirements. Information that is no longer needed will be deleted or anonymised where appropriate.

11. Your Choices and Requests

Subject to applicable law, you may request:

Information about the personal data we hold and how it is used.
Correction of inaccurate or incomplete information.
Deletion of information where it is no longer required.
Withdrawal of consent where processing relies on consent.
Removal from promotional communication lists.
Other rights available under the laws that apply to you.

Email khirodabehera@softlydigital.com to submit a request.

We may need to verify your identity before acting on a request. Some information may need to be retained for legal, accounting, security or dispute-resolution purposes.

Withdrawing consent does not affect processing already lawfully carried out. It may affect services that depend on the information concerned.

12. Children’s Privacy

Our store is intended for adult customers and is not directed at children under 18.

If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action, including deletion where required.

13. International Processing

Shopify and other service providers may store or process information outside India.

Where applicable, international processing will be subject to safeguards and requirements under relevant law. Further details about Shopify’s practices are available in its privacy policy.

14. Privacy Questions and Complaints

If you have a concern about our handling of your personal information, contact us using the details below. Please describe the issue and provide enough information for us to investigate.

We will review your concern and respond within the time required by applicable law. You may also use any complaint or escalation process available under applicable law.

15. Changes to This Policy

We may update this Privacy Policy when our services, data practices or legal requirements change.

The updated version will be published on this website with a revised “Last updated” date. Where required, we will provide additional notice or obtain consent.