Refund policy

Return and Refund Policy :

SubhamNest — A unit of SUBHAM SALES CORPORATION
GSTIN: 21ALJPB2779B1ZM
Smart Essentials for Everyday Homes

1. Our 7-Day Return Policy

You may request a return within 7 calendar days of receiving your order.

For change-of-mind returns, your item must be unused, unworn where applicable, and in the same condition in which you received it. Please include the original packaging, tags and all supplied accessories.

A receipt, order number or other proof of purchase is required.

These conditions do not restrict your statutory rights concerning defective, damaged, incorrect or misdescribed goods.

2. How to Request a Return

Email khirodabehera@softlydigital.com with:

  • Your name and order number.
  • The item you wish to return.
  • The reason for your return request.
  • Photographs of the item and packaging, where relevant.

You can also contact us on WhatsApp at +91 7653983650.

Once your return is accepted, we will provide a return shipping label and instructions on how and where to send your package.

Please contact us before sending an item back so we can arrange and track your return.

Return Address

SubhamNest
A unit of SUBHAM SALES CORPORATION
Behind Municipality High School, Bidanasi
Cuttack, Odisha – 753014, India
Phone: +91 7735885088

3. Return Shipping Charges

For defective, damaged, incorrect or misdescribed items, SubhamNest will cover reasonable return shipping costs.

For change-of-mind returns, any applicable return shipping charge will be disclosed before you proceed. No undisclosed return shipping deduction will be made.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if an item is damaged, defective, incomplete or different from what you ordered.

We will assess the issue and arrange an appropriate replacement, return or refund.

The 7-day change-of-mind window does not remove any rights or remedies available under applicable consumer law.

5. Exceptions and Non-Returnable Items

Where offered by our store, the following are not eligible for change-of-mind returns:

  • Perishable goods, including food, flowers and plants.
  • Custom-made or personalised products.
  • Opened personal-care or hygiene-sensitive products.
  • Hazardous materials, flammable liquids or gases.
  • Gift cards.
  • Sale items clearly identified as final sale before purchase.

These exclusions do not prevent claims involving defective, damaged, incorrect or misdescribed goods, or other remedies required by law.

Please contact us before purchasing if you are unsure whether an item is eligible for return.

6. Exchanges

To request a different item, contact us to arrange an eligible return. Once the return is accepted, you may place a separate order for the replacement item.

Replacement availability depends on stock.

7. Refunds

We will notify you after receiving and inspecting your returned item and explain whether your refund has been approved. If it is declined, we will provide the reason.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to display the credit.

If more than 15 business days have passed since refund approval and you have not received your refund, email khirodabehera@softlydigital.com.

Refunds for defective, incorrect or misdescribed goods will include applicable delivery charges where required by law. For change-of-mind returns, the treatment of original delivery charges will be explained before you proceed.

8. Consumer Rights

This policy applies to our India-focused store and does not limit your rights under applicable consumer protection laws.

9. Contact Us

For return or refund assistance, please include your order number when contacting us.

Email: khirodabehera@softlydigital.com
WhatsApp: +91 7653983650
Call: +91 7735885088
Website: https://subhamnest.online